Privacy Policy

1. Introduction

Panchsheel Orthophysio ("we", "our", "us") is committed to protecting your privacy and maintaining the confidentiality of your health and personal data. This Privacy Policy outlines how we collect, use, disclose, store, and protect your information in compliance with relevant Indian laws and global healthcare standards.

2. Scope & Applicability

This policy applies to personal and health data collected through our website, clinic visits, appointments (online or in-person), telehealth, phone calls, emails, and other interactions.

3. Definitions

• Personal Data: Identifiable information (name, contact, age, gender, etc.)
• Health Data: Medical history, diagnosis, treatment notes, investigations, billing details
• Sensitive Personal Data: Medical records, treatment history, biometric data
• "We": Data Fiduciary; "You": Data Principal under DPDP Act, 2023

4. Data We Collect

• Voluntary intake via forms or direct communication: name, contact info, ID proof
• Health information from clinical assessments, diagnostics, prescriptions, and follow-ups
• Metadata like IP address (website analytics)
• Consent records where required (especially for sensitive health procedures)

5. Purpose of Collection

• Providing accurate diagnosis & treatment
• Maintaining medical records for follow-ups and legal compliance
• Managing appointments and clinic operations
• Billing, insurance processing, and payments
• Complying with legal obligations under DPDP Act & DISHA
• Internal quality reviews and audits
• Emergency consent or clinical audit requirements

6. Lawful Basis for Processing

We process your data with your explicit consent or where necessary for medical care, legal compliance, or billing. Sensitive health data is collected and used only with your informed, written consent.

7. Data Sharing & Disclosure

• Only when legally required (e.g., court order)
• For payments or insurance, with your permission
• For healthcare referrals, with your approval
• During medical emergencies, with authorized professionals

No international sharing unless mandated by law or emergency.

8. Data Storage & Retention

• Secure storage (locked cabinets, encrypted systems)
• Access only to authorized staff
• Retention per legal norms or user deletion request

9. Rights of Data Principals

You have the right to:

• Access your data
• Request corrections or updates
• Delete or anonymize data (if legally permissible)
• Withdraw consent at any time
• File a grievance for privacy misuse

10. Security Measures

• Encryption of digital records
• Role-based access control
• Physical file security
• Staff training and awareness
• Regular audits and risk assessments

11. Data Breach Protocol

1. Contain and assess scope
2. Notify affected individuals and authorities
3. Apply corrective measures
4. Document and analyze incident

12. Use of Cookies & Web Analytics

We use minimal cookies for session handling and performance. No marketing tracking without consent.

13. Children’s Data

We do not offer services to those under 18 without parental consent.

14. Updates to this Policy

Updates will be posted on our website or shared in-clinic. Changes take effect 30 days after posting.

15. Contact & Grievance Officer

Privacy Officer – Panchsheel Orthophysio
📧 orthoandrehab51@gmail.com
📞 +91 9871276699
We will respond to all grievances within 30 days.

16. Acknowledgement & Consent

By using our services or website, you consent to our Privacy Policy. You may withdraw your consent anytime.

📝 Summary

This policy ensures that your health and personal data is secure, used responsibly, and handled in line with Indian and international standards. We are committed to maintaining your trust and confidentiality.